The AMS has 7 permanent (non-student) staff members. Check out this blog to learn more about the role of the Information Technology Support Officer and how this role serves to support students on a day-to-day basis!

Q: What do you do in your capacity as Information Technology Support Officer? 

A: As Information Technology Support Officer, I am responsible for the mentorship of the Director of Information Technology. I also manage and support the AMS server/network infrastructure, Office 365/Google Apps environments and the relationship between the AMS IT Office and Queen’s ITS. Along with the Director of IT, another responsibility is managing and implementing various projects that are proposed each year by the incoming student leaders.

Q: What specific projects have you worked on (both your own and student directed)?

A: It was definitely a team effort of all AMS staff involved, however, some of the projects I have worked on are;

Server and Network Infrastructure Redesign

AMS Apply Rebuild

Office 365 Upgrades

Clubs Portal and Google Apps for Education

ORT pORTal Solution

myams.org Website Redesign

Various service department website redesigns in order to standardize on a single CMS.

TV and Video Wall Project (JDUC and Queen’s Centre)

Voting System

SLC Reservation System

Q: What have you enjoyed about your experience working with students and for students?

A: I have really enjoyed working with the students and the ever changing environment. Each year, many intelligent and motivated students come into the AMS with new ideas. Turning those ideas into a project plan and solution is what I have most enjoyed.

Q: What have you learned in your role working for the AMS?

A: There are many things I have learned, but one that sticks out; Given resources and some guidance, students can really accomplish a lot in their term and work tirelessly to do so.

Q: If you can think of one of your favourite moments working as the IT Support Officer, what would it be?

A: It’s hard to pick one favourite moment. My experience at the AMS is one that I will remember and working with the AMS staff, faculty societies and various University departments has been a great experience.

Q: What advice would you give to an incoming staff for the AMS?

A: Keep an open mind when it comes to new ideas and don’t stop learning. Never be afraid to ask questions.

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Alma Mater Society of Queen's University

Queen’s University sits on the traditional lands of the Haudenosaunee & Anishinaabe peoples.
L’Université Queen’s est située sur les terres traditionnelles des peuples Haudenosaunee et Anishinaabe.
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