Health and Wellness Services
Queen’s Accessibility Services
Accessibility Services work to ensure the university and its programs are accessible to students with disabilities. They offer services such as transition programming for first year students with disabilities, individualized accommodation planning, and more.
Location: 146 Stuart Street
Hours: Monday-Friday, 8:30am-5pm
Website: http://www.queensu.ca/studentwellness/accessibility-services
Peer Mentor Program
The Peer Mentor Program is an upper year support program delivered by the Student Experience Office. The program is designed to match upper-year peer mentors with Queen’s students who are second year and above who believe that they would benefit from the support of a Mentor. Peer mentors can assist with getting adjusted to university life, getting involved on campus, stress management, and much more.
Location: Student Experience Office, JDUC 110
Website: https://www.queensu.ca/studentexperience/peer-mentor-program
Mental Health Resources
Counselling Services (Student Wellness Services)
Counselling Services supports the personal, academic and social development of students at Queen’s University by providing a range of programs and services appropriate to student needs. They offer services such as individual counselling, psychoeducational workshops, and referrals to off campus resources.
Location: 146 Stuart Street
Hours: Monday-Friday, 8:30pm-5pm
Website: http://www.queensu.ca/studentwellness/counselling-services
Good2Talk
Good2Talk is a free, confidential helpline providing professional counselling and information and referrals for mental health, addictions and well-being to post-secondary students in Ontario, 24/7/365.
Hours: 24/7
Telephone: 1-866-925-5454
Website: https://good2talk.ca
Website: http://www.good2talk.ca/
Contact: 1-866-925-5454
AMS Peer Support Centre
The Peer Support Centre is a group of dedicated student volunteers who provide welcoming, confidential, and empathetic peer-based support to students at Queen’s. Students are encouraged to come and speak with our volunteers who will listen and offer support for any and all issues and can suggest resources available on campus and in the Kingston community.
Location: JDUC 034 and 026
Hours: Monday-Sunday, 10am-10pm
Website: http://amspeersupport.com
Health Services (Student Wellness Services)
Queen’s Student Health Services provides professional health & wellness services to Queen’s students. These services are offered in a safe, caring, respectful and empowering environment, which is directed towards optimizing students’ personal, academic and overall wellbeing.
Location: 146 Stuart Street
Hours: Monday- Friday, 9am-4:30pm
Website: http://www.queensu.ca/studentwellness/health-services/services-offered
Telephone Aid Line Kingston (TALK)
Telephone Aid Line Kingston (TALK) is a confidential, anonymous, and non-judgmental listening support service for all members of the Kingston community and surrounding area. TALK provides distress, crisis, befriending and information support, but does not provide advice.
Hours: Monday-Sunday 7pm-3am
Telephone: 613-544-1771
Website: https://telephoneaidlinekingston.wordpress.com/?s=aid+lin
Resolve Counselling Services Kingston
Resolve Counselling & Community Services offers a number of individual programs and services that are designed to support individuals, couples, and families overcome challenges that affect their emotional and social well-being. They also offer financial and employee counselling services.
Location: 417 Bagot Street
Hours: Monday and Thursday 8:30am-8pm, Tuesday and Wednesday 8:30am-5pm, Friday 8:30am-4pm.
Website: https://resolvecounselling.org/counselling-community-services/
Physical Health Resources
Adult Eating Disorders Program
The Adult Eating Disorders Program (AEDP) at Hotel Dieu Hospital (HDH) is an outpatient program that provides client-centered, evidenced-based treatment to individuals struggling with Anorexia Nervosa, Bulimia Nervosa, or Other Eating Disorders. The program provides diagnostic assessment, consultation, and interdisciplinary treatment services to females and males 18 years of age and older.
Location: Hotel Dieu, 166 Brock Street
Website: http://www.hoteldieu.com/programs-and-departments/adult-eating-disorders-program
Telehealth Ontario
Telehealth Ontario is a free service provided by the Ontario Ministry of Health and Long-Term Care that allows Ontario residents to speak to a registered Nurse with their medical or health questions any time of the day or night.
Contact: 1-866-797-0000
Website: https://www.queensu.ca/faith-and-spiritual-life/home
AMHS KFLA Addiction Services
AMHS-KFLA offers a range of rehabilitation and treatment options to support recovery from various addictions (substance abuse, alcohol abuse, gambling). Services are delivered within a harm reduction framework that meets individuals where they are at to promote health, safety and wellness along a spectrum of behaviours including abstinence.
Location: 552 Princess Street
Hours: Monday-Friday, 8:30am-4:30pm
Website: https://www.amhs-kfla.ca/services/addiction/
Crisis line: 613-544-4229
Health Promotion Professional Appointments (Student Wellness Services)
Health Promotion offers one-on-one appointments to any students who want to make a change in their health behaviours. We see students who want to improve their sleep, eating, and physical activity habits, would like to develop a self-care plan or who want to quit or cut down on substance use (i.e., alcohol, tobacco, and/or cannabis).
Location: Mitchell Hall 120
Hours: Monday-Friday, 8:30am-4:30pm
Website: http://www.queensu.ca/studentwellness/health-promotion/appointments
Academic Resources
Tutoring
ASUS Peer Tutoring (Arts and Science, CopmSci): https://www.queensasus.com/tutoring/
BrainTrust (Commerce): https://www.facebook.com/braintrusttutoring/
EngLinks (Engineering): https://englinks.ca
Student Academic Success Services
Student Academic Success Services offers academic support to students who wish to develop their skills in critical thinking, reading, learning, studying, writing, and self-management. We welcome Queen’s undergraduate and graduate students at all stages of program completion and all levels of ability.
Location: First floor of Stauffer
Hours: Monday-Friday, 8:30am-4:30pm
Telephone: 613-533-6315
Website: https://sass.queensu.ca
Peer Academic Support Services
Peer Academic Support Service (PASS) is a volunteer service that is run through the Faculty of Arts and Science to assist first-year ArtSci students. The service is designed to ease student transition into university and to promote academic success. Peer Advisors address common questions and concerns (scheduling, plan requirements, SOLUS, and selecting courses) during confidential, non-judgmental advising sessions.
Location: Dunning Hall, Main Floor
Hours: Monday-Friday, 8:30am-12pm, 1pm-4:30pm
Website: https://www.queensu.ca/artsci/undergrad-students/pass-academic-advising
AMS Academic Grievance Centre
The Academic Grievance Centre is the place to go if you have any questions or concerns about academic grievances, discipline, or regulations. The volunteers that work in the centre, located in room 40 of the JDUC, are very knowledgeable about the academic policies of the university and can be a resource and support if you have a problem or simply need someone to listen.
Location: JDUC 040
Hours: Monday to Friday, 12pm-4pm
Website: http://myams.org/team-details/academic-grievance-centre/
Advocacy Resources
Queen’s Human Rights Office
Promote human rights and address harassment and discrimination on the grounds of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, disability and gender identity as well as analogous grounds.
Location: B506 MC Hall
Queen’s Legal Aid
Queen’s Legal Aid provides legal services to low-income residents of Kingston, Napanee and surrounding areas, and to Queen’s University and St. Lawrence College students.
Location: 303 Bagot Street, Suite 500
Hours: Monday-Thursday 8:30am-4:30pm and Friday 1pm-4:30pm
University Ombudsman
The Ombudsman provides independent, impartial, and confidential advice. This can include the informal resolution of concerns and complaints in support of University policies and procedures and in accordance with best practices in organizational conflict management. The Ombudsman may recommend fair resolutions to individual cases and make recommendations for policy changes to address systematic barriers to fair processes.
Location: Robert Sutherland Hall 421
Hours: Monday-Friday 9am-12pm, 1pm-4pm
Judicial Affairs Office
The Judicial Affairs Office (JAO) is a resource if you’re having an issue that pertains to the Queen’s Student Code of Conduct, or any AMS Policy or Procedure. In addition to helping students understand their obligations under the Code, the JAO receives AMS members’ complaints and represents students facing alleged Category 2 offences. The volunteers that work in the JAO—located in room 38 of the JDUC—have extensive knowledge on the Queen’s Non-Academic Misconduct system, AMS Policies & Procedures, and pillars of natural justice.
Location John Deutsch University Centre – Room 38
Website: www.myams.org/nam
Email: judicial@ams.queensu.ca
LGBTQ2S+ Resources
LGBT Youth Line
Youth Line offers confidential and non-judgemental and informed peer support and LGBTQ+ issues through their telephone, text and chat services.
Hours: Sunday-Friday, 4:00pm-9:30pm
Telephone: 1-800-268-9668
Text 647-694-4275
Website: https://www.youthline.ca
Out in Kingston
Lists all the Lesbian, Gay, Bisexual and Transgender events taking place in Kingston, Ontario, Canada. Listings are free to local LGBT community groups and businesses.
Location: 844a Princess Street
Hours: Monday to Friday, 9am-12pm and 1pm-5pm
Website: http://outin.ca/contact/
Levana Gender Advocacy Centre
The Levana Gender Advocacy Centre is a student-funded Queen’s University organization committed to creating and nurturing a radical community of Kingston students and residents. They are devoted to fighting gender oppression and advocating for broad ideas of gender empowerment for those of any or no gender. They organize ongoing programming based on these goals.
Location: 51 Bader Lane (but currently in between spaces)
Email: levanacentre@gmail.com
Housing Resources
Kingston Youth Shelter
The emergency shelter offers 15 beds for youth ages 16 to 24 in a housing crisis. Beds are provided as well as nutritious meals and support for basic needs. The beds are available on a first come first serve basis.
Location: 234 Brock Street
Hours: 24 hours
Website: http://www.kingstonyouthshelter.com
Queen’s Community Housing
Community Housing manages the student rental properties owned by Queen’s University. This includes two apartment complexes located at west campus – An Clachan and John Orr Tower – as well as a variety of apartments and houses in the Student Village (Core Rentals) around campus.
Location: 169 University Avenue
Hours: 9am-4pm, Monday to Friday
Website: https://community.housing.queensu.ca
AMS Housing Resource Centre
The Housing Resource Centre offers support for students who are experiencing a conflict with a landlord or housemate in a safe and confidential space. Trained student volunteers can also answer questions and provide information on property standards, leases, tenant rights, house hunting, home security, and more.
Location: JDUC Room 040
Hours: Monday-Friday, 5pm-7pm (see Facebook for updates on closures)
Website: https://www.facebook.com/AMS.HRC?fref=ts
**Holiday House check
Booking form: https://docs.google.com/forms/d/e/1FAIpQLSenIdIrDFQEy4v-9rXGTXBZHYemm2ldG14wGN3x0sBVJ-R00A/viewform
Food Resources
AMS Food Bank
The AMS Food Bank serves confidential and non-judgmental food service to members of the Queen’s community. It aims to provide clients with food services in the most comfortable environment possible and operates mainly on donations and an opt-out student fee. It also seeks to address the underlying causes of poverty so as to alleviate, and ultimately eliminate, poverty among Queen’s community members.
Location: JDUC Room 343
Hours: 5pm-6:30PM, Daily
Website: http://www.amsfoodbank.com
Martha’s Table
Martha’s Table is a non-profit charitable organization that provides low cost nutritious meals to those in need, in safe and accepting environment. Meals are prepared and served Monday through Friday by volunteers in a restaurant-style setting for the nominal cost of one dollar.
Location: 629 Princess Street
Hours: Monday-Friday, 9:30am-5:30pm
Website: http://www.marthastable.ca
Sexual Health Resources
Sexual Health Resource Centre (SHRC)
The SHRC is a non-profit information and referral service that addresses sex, sexuality, and sexual health that serves the community of Kingston, Ontario. Their office is staffed by educated volunteer who can provide information in person or over telephone.
Location: JDUC Room 223
Hours: Updated daily on their Facebook Page (https://www.facebook.com/shrckingston/)
Website: http://shrckingston.org/?fbclid=IwAR0mJuqDaWqele1mAT2NQWADx2MIuElnodF53AlgptrEKJOBj50zaPHfaAA
KFL&A Sexual Health Clinic
KFL&A Public Health provides walk-in sexual health clinics that provide services such as pregnancy testing, HIV testing, and information on sexually transmitted infections. A health card is not required to be seen.
Location: 221 Portsmouth Avenue
Hours: Tuesdays and Thursdays 4pm-6pm
Website: https://www.kflaph.ca/en/index.aspx
Sexual Health Resource Centre (SHRC)
The SHRC is a non-profit information and referral service that addresses sex, sexuality, and sexual health that serves the community of Kingston, Ontario. Their office is staffed by educated volunteer who can provide information in person or over telephone.
Location: JDUC Room 223
Hours: Updated daily on their Facebook Page (https://www.facebook.com/shrckingston/)
Website: http://shrckingston.org/?fbclid=IwAR0mJuqDaWqele1mAT2NQWADx2MIuElnodF53AlgptrEKJOBj50zaPHfaAA
Sexual Violence Resources
Sexual Violence Prevention and Response Coordinator
If you or someone you know has experienced sexual violence, the Sexual Violence Prevention and Response Coordinator (Barb Lotan) can help you understand your options and connect you with needed services.
Location: B502 MC Hall
Hours: Monday-Friday, 8:30am -4:30pm
Website: http://www.queensu.ca/humanrights/advisory-service/sexual-violence-prevention-and-response
Sexual Assault Centre
Sexual Assault Centre Kingston (SAC Kingston) is mandated to provide support services and programs to women and all trans and gender non-conforming individuals (14 years of age and older) who have experienced recent and/or historical sexual violence in Kingston, Frontenac, Lennox, and Addington
Website: http://www.sackingston.com/
Contact: Info: 613-545-0762 Crisis: 613-544-6424
Address: 400 Elliott Avenue Unit/bureau 1 (Rockcliffe Plaza), Kingston
Assaulted Women’s Helpline
The Assaulted Women’s Helpline offers a 24-hour telephone and TTY crisis line to all woman who have experienced abuse. They provide counselling, emotional support, information and referrals, and recognize abuse as one example of women’s social, political and economic inequality in the world.
Hours: 24/7
Telephone:
GTA 416-863-0511
GTA TTY 416-364-8762
TOLL-FREE 1-866-863-0511
TOLL-FREE TTY 1-866-863-7868
Psycho-educational Group for Survivors of Sexual Assault (PEGaSUS)
This group offers a supportive space open to all genders of students who have experienced adult sexual assault, a safe space to connect, and an opportunity to recognize strengths, build resilience and work towards self-empowerment. Weekly Group held on Thursdays.
Hours: Meets on Tuesdays for 8 weeks.
Email: pegasusgroup@queensu.ca for information and to join
Website: https://www.queensu.ca/sexualviolencesupport/support-and-services
Cultural Resources
Four Directions Aboriginal Centre
Four Directions Indigenous Centre strives to be a home away from home for Indigenous students and a site of information and support for the broader Queen’s community. It is a hub of activity that offers cultural programming, as well as food and feasts.
Location: 146 Barrie Street
Spiritual Resources
Office of the Chaplain
A Confidante and advisor to all members of the Queen’s Community. The chaplain is able to provide grief counselling for those who have experienced a loss and can provide guidance for students looking to make a change in their spiritual life.
Location: JDUC 142B
Website: https://www.queensu.ca/faith-and-spiritual-life/home